When you look at who must buy into this concept - executives, employee staff members, vendors, customers – really everyone on your team needs to buy into this. Customers are bought in on their own. They have their own cultural approaches that they may or may not be aware of but that is not their business to do this. It is really yours as the executives, the staff members, and down on through to vendors. So it is important that they buy into this concept and that they get good at these skills, however it is to varying degrees.
Ever wonder what it takes to truly become the best of the best? For 100 years? If you’re going to be the best, commit to it–not once a year during strategy formulation or an annual event, but everyday in your culture, hiring and financial decisions.
IBM is a global leader that has soared to great heights and grappled with doomed prospects. As the company celebrated the rare feat of 100 years in business, it may be the strongest it has ever been. The following are three things that every company can learn from IBM to contribute to their own success.
Create a Freak Show – In this case freaks are those rare individuals whose unique insights and approaches create an extraordinary impact and singular working environment.
Cultivate Frustration – Frustration is passion combined with impatience. For a company to grow and evolve at a healthy pace, both elements are paramount.