Establishing an organization that’s culturally agile can make all the difference when it comes to cultural profit. Everyone in the organization must buy into this concept and work to become culturally agile, but it’s especially important to work on skills development with the people who are customer facing and working with cross-border teams.
There are three questions that can help you determine who needs to be more culturally agile:
- Are they customer facing?
- Are they working with cross-border teams?
- Are they regulated formally?