I am often asked how organizations can strengthen their culture in terms of cultural agility and that is a bit of putting the cart before the horse. The key element is to strengthen the skill of cultural agility.
There are six skills for cultural agility: Awareness, attuned, adapting, authentic, acquiring knowledge, and assessing.
Awareness: The first question there is, “Are you aware of your own cultural biases?
Attuned: Are you able to hear and acknowledge the cultural nuances that are going on around you?
Adapting: That is adapting your communication and behavior in subtle and even overt ways in order to be better received and to create a better relationship with the people who you want to be working with.
Authentic: While you are making these adaptations, while you are listening and everything like that it is important to be true to yourself. Be who you are as a person in order to be able to invite the other person to be who they are as a person. We are not talking about putting something onto ourselves when we are talking about adapting.
Assessing: Assessing how we are doing now, what is our next way to grow as far as cultural agility is concerned, how can we better do this?