If patience is a virtue and we’re living and working at breakneck speed, do we have to give up our virtue in the name of profitability? The surprising answer is probably not. If you and your employees have a healthy impatience, you will refuse to remain stuck because when people put their ego aside and don’t have to be the one with the answers, they can reach out for help and get unstuck quickly. And it creates results – in fact, American Express is just one company rating its managers on healthy impatience.
And the focus isn’t solely on impatience. It’s also on healthfulness.