If I asked, would your employees tell me that you manage their results or their tasks?
How do you identify whether you are measuring the process or the results? To begin, there are three questions to ask yourself:
- Are you measuring how your team is getting a result?
- Is it measurable?
- Is it an outcome or a milestone?
Every manager must learn to make this distinction. It isn’t as simple as it might seem. In fact, many of my best clients struggle with it at times. However, the benefits of managing the results rather than the process are multifold. For one thing, a results focus really limits micromanaging because you are not involved in other people’s processes. They can figure out what they are going to do for themselves. You are just looking at the results of their work and how they impact the bottom line.