How do you rebuild trust?

Trust is fundamental: erosion of trust causes chaos. It may take years to build trust and seconds to lose it. Yet, how does one rebuild it?

Trust is rarely lost in seconds.Normally there is a mindest and pattern of behavior that is unearthed in seconds, when trust is shattered. To win trust, change to a mindset that is worthy of trust and the behavior will be consistent.

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Why are cross-cultural fluency and assignments overseas important for careers today?

Why are cross-cultural fluency and assignments overseas important for careers today?

1.  Every employee at every level within an organization must have cross-cultural fluency. Why? Groupon created a disaster for itself by airing a Superbowl ad with a Tibet-themed punch line while entering the Chinese market. No one in the company pulled the plug on this needless mistake, but everyone should have. If cross-cultural fluency would have permeated the organization this wouldn’t have happened.

2.  Cross-cultural management isn’t just in multinationals. Go to your local Target and you’ll find that there is a culturally plural workforce speaking at least two languages. This has huge hiring, workforce, and management implications. The local retail manager must have the cross-cultural fluency required to navigate this successfully.

3.  Overseas assignments are becoming harder to come by, as the trend for developing and elevating local talent matures. If the opportunity arises – jump on it. It’s still a huge differentiating factor on a resume.

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Why is decision making in corporate environments such a slow drawn out process?

Why is decision making in corporate environments such a slow drawn out process? Is this just about political courtesy or is it because of fear of failure – or something else?

This really depends on the culture you’re referring to with the slow and drawn out process. Japan? US? China? Your harsh judgment is a perspective issue. It’s slow for you, but right paced for the organization as a whole. Consider if you are a fit for the culture you’re operating in. You may be far happier and healthier in an organization that moves at a rate closer to your personal pace.

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What is the biggest challenge female executives face in business today?

What are the biggest challenges female executives face in business today?

Greed. I see many female executives and emerging leaders who aren’t willing to sacrifice a successful career for a thriving life outside of work. It’s burdensome and exhausting. They’re also blazing a new career path for generations of women and men to follow. I wish them Godspeed.

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Strategic or Not?

At a recent workshop for the Association of Briefing Program Managers, we played a game called ‘Strategic or Not.’ In it participants guessed whether their bosses consider some of their contributions to be strategic, or not. Turns out there were a couple of surprises.

This isn’t unique to briefing programs. Do you know which of your contributions your boss considers strategic – or not?

ABPM Ranking of Strategic Contributions from greatest to least.

RANKING OF ACTIVITIES FROM GREATEST TO LEAST STRATEGIC VALUE

Strategic

Both strategic and tactical

Not

Integrating the briefing program as an inherent part of the sales process

89%

11%

0%

Helping the organization to better understand the value of the briefing center

78%

22%

0%

Participating in organization-wide strategic planning process

75%

13%

12%

Finding new programs to drive revenue-generating business

75%

13%

12%

Sharing customer visit insights and best practices among account teams

56%

44%

0%

Launching a Global Briefing Program

57%

43%

0%

Forging external partnerships

44%

22%

33%

Identifying and relating customer satisfaction/dissatisfaction

38%

50%

13%

Providing training for presenters

36%

55%

9%

Developing processes to prepare executives to meet with guests

33%

56%

11%

Improving the briefing program experience for guests

22%

67%

11%

Finding new ways to streamline program operations

22%

33%

45%

Refreshing briefing center

22%

33%

33%

Tracking and reporting briefing center performance

11%

67%

22%

Integrating briefing center into CRM software (i.e. Salesforce.com)

11%

67%

22%

Aligning catering costs to budget

0%

33%

67%

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How does a Vice President get promoted to a President?

In business, what qualities or characteristics does a Vice President need to demonstrate to be promoted to company President?

At the top of the pyramid the competition is very intense and your peers are usually pretty solid performers. You have to take your game up a significant amount to get the brass ring. Here are some concrete requirements:

1. You absolutely must demonstrate results and exceed expectations.

2. Expand the scope and time horizon of your strategic thinking and contribution.

3. Be very visible both inside and outside the company.

4. Make adjustments necessary to align your decision-making velocity and leadership style with company culture and vision.

5. Build and nurture your allies while neutralizing saboteurs.

6. Create opportunities to become better acquainted with the board and others who will make succession decisions.

7. Recognize and maximize opportunities.

8. Good luck – serendipity will be someone’s friend in the process, do your best to make it yours.

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What is the difference between owners and employees?

What’s the one most distinguishable difference between business owners & professionals (employees)? Why do some people have their own business & some do not?

Among the possible answers: need for self direction, ability to play well with others, etc… The number one determinant of whether a high performer will be an executive or business owners is their appetite for risk. Business owners are far more risk loving than employees who seek risk within the environment of a larger organization and steady paycheck which they perceive as more secure. The irony is that a business owner like myself has a diverse group of clients. When one goes I’m not devastated. Employees have a single customer. When an employee loses a customer it’s an enormous impact. Funny, huh?

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Where do you get your new ideas in teaching leadership skills?

What’s your favorite source for new ideas in teaching leadership skills and making it interactive?

I always focus on the needs that the participants will have in the moment. For example, I’m currently on a flight to deliver some bad news to a group of symposium participants. Based on surveys I’ve conducted, the contributions these managers consider strategic are more often considered tactical by their bosses. The participants need to get this message without becoming defensive and I need to keep them engaged. Knowing I need to deliver a serious message, the creativity is to keep it lighthearted. I’m going to have them play a version of the Family Feud I’m calling “Strategic or Not?” I’ve been teaching leadership skills for a decade and in that time the needs of the participants always inspires the right delivery method, not the other way around.

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